Last Updated: February 19, 2025

At Éléa Guided Tours, we place great importance on protecting your personal data. This privacy policy explains what information we collect, how we use it, and what your rights are in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Informatique et Libertés).

1. COLLECTION OF PERSONAL DATA

We collect certain information when you use our website www.eleaguidedtours.com and our services, particularly when you:
• Make a reservation or payment online
• Fill out a contact form or subscribe to our newsletter
• Interact with our customer service

Collected data:
• Identification information: Name, first name, email address, phone number
• Payment data: Managed securely by our payment providers (we do not store this information)
• Browsing information: IP address, browser type, visited pages, preferences, and interactions with our website

2. USE OF DATA

Your data is collected and used for the following purposes:
• Managing and processing your reservations and payments
• Communicating with you regarding your inquiries or visit details
• Improving our services and your experience on our website
• Sending you offers and news (only if you have given your consent)

3. DATA SHARING

We do not sell or transfer your personal data. However, we may share certain information with:
• Our service providers (secure payment processing, web hosting, email marketing)
• Legal authorities if required by law
• Our technical partners to ensure the proper functioning of our website

4. DATA SECURITY

We implement strict security measures to protect your data from unauthorized access, loss, or disclosure. Our partners also comply with data protection standards.

5. DATA RETENTION

We retain your data only for the time necessary to manage our services and in compliance with legal obligations. Marketing-related data is kept until you withdraw your consent.

6. YOUR RIGHTS REGARDING YOUR DATA

In accordance with the GDPR and the French Data Protection Act, you have the following rights:
• Access and rectification: You can review and modify your personal information.
• Deletion: You can request the deletion of your data under certain conditions.
• Objection and restriction: You can refuse the use of your data for marketing purposes.

To exercise your rights, contact us at: eleaguidedtours@outlook.com

7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies to enhance your browsing experience and analyze website performance. You can manage your preferences through your browser settings.

For more information, please refer to our Cookie Policy.

8. POLICY CHANGES

We reserve the right to modify this policy at any time. The update date will be indicated at the top of this page. We encourage you to review it regularly.

9. CONTACT

• Éléa Guided Tours – 27 Rue Marguerite, 97500 Saint-Pierre, FRANCE
• Email: eleaguidedtours@outlook.com
• Phone: +508 55 66 65

If you have any questions regarding this policy, please feel free to contact us.

Thank you for your trust, and we look forward to offering you an unforgettable experience with Éléa Guided Tours.